Shipping Policy

At Just Golf Stuff, we're committed to getting your golf gear to you as quickly and efficiently as possible. Below you'll find information about our shipping rates, delivery timelines, manufacturer-direct orders, and package protection.

Shipping Rates & Free Shipping

We offer FREE standard shipping on orders of $100 or more before taxes to eligible Canadian addresses.

Orders of $100 or more: FREE standard shipping*
Orders under $100: $14.99 flat-rate shipping
Oversized & Heavy Items: An additional $14.99 shipping surcharge may apply.

Certain products, including golf bags, carts, complete sets, drivers, fairway woods, and other oversized items, are subject to a $14.99 shipping surcharge due to carrier requirements. Any applicable surcharge will be displayed at checkout.

Products shipped directly from the manufacturer are exempt from the $14.99 oversized-item surcharge.

All orders are shipped from within Canada, and prices are in Canadian dollars (CAD). No additional import duties will be charged on your purchase.

Shipping Restrictions

We currently ship to eligible addresses across Canada, excluding Yukon, Nunavut, Northwest Territories, and certain remote or rural postal codes.

If we cannot deliver to your postal code, you will receive a notification at checkout.

We are unable to ship to P.O. Boxes.

Order Processing & Shipping Times

We aim to process and ship orders as quickly as possible.

Most in-stock orders are picked up by the shipping carrier within 1–2 business days, although processing may take up to 5 business days.

Orders are generally processed and shipped Monday through Friday, excluding statutory holidays.

Once your order has shipped, delivery times depend on your destination and the shipping carrier.

Estimated Transit Times

The following are estimated carrier transit times in business days after shipment:

Province	Estimated Transit Time
Alberta (AB)	4–6 business days
British Columbia (BC)	5–7 business days
Manitoba (MB)	2–3 business days
New Brunswick (NB)	3–5 business days
Nova Scotia (NS)	3–5 business days
Newfoundland & Labrador (NL)	8–11 business days
Ontario (ON)	1–2 business days
Prince Edward Island (PEI)	3–5 business days
Quebec (QC)	1–3 business days
Saskatchewan (SK)	3–4 business days

Please note that these are estimates and do not include order processing time. Delivery may be affected by weather, carrier delays, holidays, peak shopping periods, or other circumstances outside our control.

Direct-from-Manufacturer Orders

Certain products are shipped directly from our manufacturing partners rather than our warehouse.

These products are identified as "Direct From Manufacturer" on their product pages and may require additional time for fulfillment and delivery.

Estimated timelines:

In-stock manufacturer products: Approximately 1–2 weeks.
Custom or made-to-order products: Approximately 1–4 weeks.

These timelines are estimates and may vary depending on manufacturer inventory, product availability, and customization requirements.

Where a different fulfillment estimate is provided on the product page, that estimate takes precedence.

Orders containing multiple products may arrive in separate shipments.

Tracking Your Order

Once your order has been processed for shipping, you will receive a tracking number so you can follow its progress.

Please note that tracking information may be generated up to 72 hours before the carrier physically picks up your package. During this period, tracking updates may not yet be available.

We use Canadian shipping carriers including Canpar, FedEx, GLS, and ICS.

Order Cancellations

We work to process orders quickly, so cancellation requests cannot always be accommodated once fulfillment has begun.

If you need to cancel or modify an order, please contact us as soon as possible at service@justgolfstuff.com.

Once a tracking number has been generated, cancellation may no longer be possible. If your order has already shipped, our regular return policy will apply.

Lost or Delayed Shipments

If your package has not been delivered and tracking indicates that it may be lost in transit, please contact our customer service team.

We will investigate the shipment with the carrier and work toward a resolution.

If the carrier confirms that your package is lost and it cannot be recovered or delivered, we will arrange a replacement or issue a full refund.

Damaged Shipments

If your order arrives damaged, please contact us at service@justgolfstuff.com with your order number, a description of the damage, and photos if available.

Our team will review the situation and assist with the appropriate resolution.

For eligible damaged orders requiring a return, Just Golf Stuff will provide a prepaid return label and issue a full refund upon receiving the returned product.

Package Protection

For added peace of mind, Just Golf Stuff offers optional Package Protection at checkout.

Package Protection is primarily designed to provide additional coverage when a shipping carrier marks your package as delivered, but you have not received it.

With Package Protection

If your package is marked as delivered but cannot be located, you may submit a Package Protection claim.

Our customer service team will review the tracking details, delivery confirmation, and circumstances surrounding the missing package.

For approved claims, Just Golf Stuff will provide a replacement or appropriate compensation in accordance with the Package Protection terms.

Without Package Protection

If your package is marked as delivered but you cannot locate it, please contact us.

We will review the tracking information and assist with a carrier investigation where appropriate.

If the carrier confirms successful delivery to the correct address, a replacement or refund is not guaranteed for missing or stolen packages without Package Protection.

How to Submit a Claim

To submit a Package Protection claim, please email service@justgolfstuff.com with the following information:

Your order number
Your tracking number, if available
A description of the issue
Any relevant delivery information

Our team will review your claim and contact you regarding the next steps.

Package Protection Terms & Conditions

Just Golf Stuff reserves the right to investigate all Package Protection claims, including reviewing carrier tracking records and delivery confirmation.
Claims may be denied where there is evidence of fraud, intentional misuse, or material misrepresentation.
Package Protection is limited to one approved claim per household (based on shipping address or email address) within a 24-month period.
For reported theft involving products valued over $400, a police report may be required to support the claim.
Package Protection is optional and does not replace or limit any rights customers may have under applicable consumer protection laws.

Questions About Your Shipment?

Our customer service team is here to help.

If you have questions about shipping, tracking, delayed deliveries, or Package Protection, please contact us at service@justgolfstuff.com.

Thank you for shopping with Just Golf Stuff!