Privacy

Privacy Policy

Last Updated: October 7, 2026

2161184 Ontario Inc. dba Just Golf Stuff ("Just Golf Stuff," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit JustGolfStuff.ca, purchase products from us, create or use an account, contact our customer service team, use our live chat or AI-powered support tools, subscribe to marketing communications, participate in promotions, or otherwise interact with us.

We collect, use, and disclose personal information as described in this Privacy Policy and as permitted or required by applicable law. Where consent is required, we will obtain it in the manner required by law. You may withdraw consent to optional uses of your personal information, subject to legal or contractual restrictions.

1. Personal Information We Collect

Depending on how you interact with us, we and our service providers may collect information including:

  • Your name;

  • Billing and shipping address;

  • Email address;

  • Telephone number;

  • Account information;

  • Order and purchase history;

  • Product preferences;

  • Returns, refunds, exchanges, and warranty information;

  • Customer service communications;

  • Live chat and AI assistant conversations;

  • Information you provide when entering promotions or contests;

  • Marketing preferences;

  • Device and browser information;

  • IP address and approximate location derived from your device or IP address;

  • Website activity, such as pages viewed, products viewed, searches, clicks, shopping cart activity, and interactions with our website;

  • Referral and advertising information; and

  • Fraud-prevention and security information.

Some technical information, including IP address, browser and device information, cookie identifiers, and website activity, may be collected automatically through Shopify and other technologies used to operate our store.

Payment transactions may be processed through Shopify and other payment service providers. Payment card information may be collected and processed directly by those providers. Just Golf Stuff may receive information concerning the status of a payment or transaction and limited payment-related information necessary to administer an order.

Please do not provide full payment card numbers, passwords, government identification numbers, health information, or other highly sensitive information through live chat, email, or other customer service channels unless we specifically request information that is reasonably necessary to assist you.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, use live chat, complete a form, subscribe to marketing communications, enter a promotion, or otherwise communicate with us;

  • Automatically through Shopify, cookies, pixels, analytics tools, device technologies, and similar technologies when you use our website;

  • From shipping carriers, manufacturers, distributors, fulfillment partners, payment processors, fraud-prevention providers, and other parties involved in completing or supporting your transaction;

  • From advertising, analytics, social media, and marketing providers where permitted by law; and

  • From other lawful sources where reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders;

  • Process payments, refunds, returns, exchanges, and warranties;

  • Deliver products and provide shipment tracking;

  • Communicate with you regarding your orders;

  • Provide customer service;

  • Respond to questions and requests;

  • Operate our live chat and AI-powered customer support;

  • Create and manage customer accounts;

  • Prevent fraud, abuse, security incidents, and unauthorized transactions;

  • Maintain the security and functionality of our website;

  • Improve our website, products, services, and customer experience;

  • Understand how customers use our website;

  • Personalize website content and product recommendations;

  • Send marketing communications where permitted by law;

  • Measure and improve advertising and marketing campaigns;

  • Administer contests, promotions, loyalty programs, and similar programs;

  • Maintain business, tax, accounting, and transaction records;

  • Establish, exercise, or defend legal claims;

  • Comply with legal and regulatory requirements; and

  • Carry out other purposes that we identify when information is collected or that are otherwise permitted by law.

We limit the collection, use, and disclosure of personal information to purposes that are reasonable and appropriate in the circumstances.

4. Shopify and Our E-Commerce Platform

JustGolfStuff.ca is operated using Shopify.

Shopify provides technology that supports our online store, checkout, customer accounts, payments, fraud prevention, analytics, customer communications, and other e-commerce functions.

In connection with providing these services, Shopify may process customer personal information on our behalf and, in certain circumstances, for purposes described in Shopify's own privacy documentation.

The specific information processed through Shopify depends on how you interact with our store and which Shopify services and features are enabled.

5. AI-Powered Live Chat and Customer Support

Just Golf Stuff uses Shopify Inbox, including Shopify's AI-powered Inbox agent, to provide live chat and customer support on JustGolfStuff.ca.

When you interact with our AI-powered chat assistant:

  • You may be interacting with an automated AI assistant rather than a member of our customer service team;

  • Your messages and the contents of your conversation may be processed through Shopify to understand your request and generate responses;

  • The assistant may use information from our product catalogue, store policies, website content, knowledge base, and other information made available through Shopify;

  • Where available and permitted, customer or order information may be used to provide more relevant assistance;

  • Certain account-specific information, such as order information, may require you to sign in or otherwise verify your identity;

  • Authorized Just Golf Stuff personnel may access and review chat conversations for customer service, quality assurance, troubleshooting, security, and business purposes; and

  • AI-generated responses may occasionally be inaccurate or incomplete. Important matters involving orders, pricing, availability, refunds, returns, warranties, or other transactions may be reviewed or confirmed by a member of our team.

Please do not provide payment card numbers, passwords, government identification numbers, health information, or other highly sensitive personal information through live chat.

If you prefer to communicate with a human representative, you may contact our customer service team.

6. How We Share Personal Information

We may disclose personal information to service providers and business partners where reasonably necessary to operate our business.

These may include:

  • Shopify and related e-commerce service providers;

  • Payment processors;

  • Shipping carriers and logistics providers;

  • Manufacturers, distributors, and drop-shipping or fulfillment partners;

  • Customs brokers and border authorities where applicable;

  • Customer service and live-chat providers;

  • Email and SMS communication providers;

  • Analytics providers;

  • Advertising and marketing platforms;

  • Fraud-prevention and security providers;

  • Cloud hosting and information technology providers;

  • Professional advisers such as lawyers, accountants, insurers, and auditors; and

  • Government, regulatory, law-enforcement, or other authorities where required or permitted by law.

Service providers receive personal information only where reasonably necessary for the services they provide or as otherwise permitted by law.

We may also disclose personal information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable legal requirements.

We do not sell personal information to data brokers or otherwise exchange personal information for money as a standalone data transaction.

We may disclose information to advertising, analytics, and marketing providers for purposes such as measurement, audience creation, personalization, and advertising, subject to applicable law and available privacy controls.

7. Shipping, Manufacturers, and Fulfillment Partners

Some products may be shipped directly by manufacturers, distributors, or other fulfillment partners.

Where necessary to process or fulfill your order, we may provide these parties with information such as:

  • Your name;

  • Shipping address;

  • Telephone number;

  • Email address;

  • Products ordered; and

  • Shipping or delivery instructions.

This information may be used to process, fulfill, ship, deliver, track, service, or administer your order.

Information may also be provided to shipping carriers, customs authorities, or customs brokers where required for delivery or cross-border transportation.

8. Cookies, Analytics, and Similar Technologies

We and our service providers may use cookies, pixels, local storage, analytics technologies, and similar tools to operate and improve JustGolfStuff.ca.

These technologies may be used to:

  • Keep items in your shopping cart;

  • Remember preferences;

  • Maintain account sessions;

  • Measure website performance;

  • Understand how visitors use our website;

  • Detect errors, fraud, or security issues;

  • Measure advertising effectiveness;

  • Personalize content or advertising; and

  • Support marketing and remarketing campaigns.

Where required, you may manage non-essential cookies through the cookie preference controls available on our website.

You may also adjust cookie settings through your browser. Disabling certain cookies may affect website functionality.

9. Advertising and Marketing

With your consent or as otherwise permitted by law, we may use your contact information to send promotional emails, offers, product announcements, and other marketing communications.

You may unsubscribe from promotional email communications at any time by using the unsubscribe link contained in the message.

You may continue to receive transactional or service communications relating to orders, accounts, returns, refunds, warranties, customer service matters, or other transactions even if you unsubscribe from promotional communications.

We may use advertising and analytics technologies to measure advertising campaigns and display advertising that may be relevant to your interests, subject to applicable consent requirements and privacy controls.

10. Reviews and User-Submitted Content

If you submit a product review, testimonial, photograph, comment, or other content for publication, certain information associated with the submission may be displayed publicly.

For example, we may display your first name, initial, rating, review, photograph, or other information you have submitted for publication.

Please avoid including information in a public review that you do not want others to see.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy legal, accounting, fraud-prevention, warranty, dispute-resolution, security, and other legitimate business requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.

12. Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These safeguards may include access controls, encryption, secure communications, employee access restrictions, security monitoring, and safeguards maintained by Shopify and our other technology and service providers.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Processing and Storage Outside Canada

Shopify and some of our other service providers may process or store personal information outside Canada, including in the United States or other jurisdictions.

When personal information is processed in another country, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, national-security authorities, or other government authorities in accordance with applicable law.

We remain responsible for personal information under our control and take reasonable steps to require service providers processing personal information on our behalf to protect that information appropriately.

14. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate or incomplete personal information;

  • Withdraw consent to certain uses or disclosures of your personal information, subject to legal or contractual restrictions;

  • Ask questions about how your personal information has been collected, used, or disclosed;

  • Request information concerning organizations to which personal information has been disclosed where required by law; and

  • Make a complaint regarding our privacy practices.

Certain rights may be subject to legal exceptions, identity-verification requirements, or other limitations under applicable law.

Withdrawing consent may affect our ability to provide certain products or services where the information is necessary to provide them.

To exercise a privacy right or make a privacy inquiry, please contact us using the information provided below.

15. Children's Privacy

Our website and services are intended for a general audience and are not specifically directed toward children.

We do not knowingly collect personal information from children contrary to applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us.

16. Third-Party Websites

JustGolfStuff.ca may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of websites or services that we do not control. We encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, technology, Shopify services, service providers, privacy practices, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this policy.

Where required by law, we will provide additional notice or obtain consent before material changes take effect.

18. Governing Law

Just Golf Stuff is operated by 2161184 Ontario Inc., an Ontario corporation.

This Privacy Policy and our privacy practices are governed by the laws applicable in the Province of Ontario and the federal laws of Canada that apply to our activities, including applicable Canadian private-sector privacy legislation.

Nothing in this Privacy Policy limits any rights or protections available to you under applicable privacy law.

19. Privacy Officer and Contact Information

Just Golf Stuff is responsible for personal information under its control.

Questions, access or correction requests, complaints, or concerns relating to this Privacy Policy or our handling of personal information may be directed to:

Just Golf Stuff
2161184 Ontario Inc.
Attention: Privacy Officer
180 John St., Unit 303
Toronto, Ontario M5T 1X5
Canada

Website: JustGolfStuff.ca
Email: service@justgolfstuff.com
Telephone: 1-855-345-4255

We will review privacy inquiries and complaints and take reasonable steps to address them in accordance with applicable privacy laws.