Looking to make a return or an exchange of your product(s)? Please use our self service portal below to generate a FedEx label and have your product(s) shipped back to us!
Steps to Make a Return:
- Input your order number and the corresponding postal code from your original order.
- Choose the product(s) from your order that you would like to return.
- Choose "return your item".
- Choose a reason for your return/exchange.
- Answer any question required to proceed with your return.
- Choose whether you would like a JGS store credit (you will receive a 10% bonus!) or a refund to original payment method.
- The return/exchange portal will generate a FedEx shipping label fee via our integration with Shipstation (you are paying our volume discounted rate!). This fee will be deducted from your return amount.
- Click "next" to submit your return request.
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Once your request has been approved, you will receive a prepaid FedEx shipping label and packing slip via email. Please insert the packing slip in your return box and affix the shipping label to the outside of the box.
- Drop off your return/exchange at your nearest Fedex location.
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Please allow 5-7 days once the return has been received at our warehouse for our team to verify the product(s) returns and finalize your refund.
Steps to Make an Exchange:
- Input your order number and the corresponding postal code from your original order.
- Choose the product(s) from your order that you would like to exchange.
- Our portal will generate different exchange options for your to choose from. Please note you can only exchange for a different SKU within the original product purchased.
- Choose a reason for your exchange.
- Answer any question required to proceed with your return.
- Click confirm.
- The return/exchange portal will then generate the fee owed for your FedEx return shipping label. Click Next
- Click "next" to submit your exchange request.
- You will receive an email from Just Golf Stuff to pay the balance owing for your FedEx shipping label.
- Once you have paid your balance owing, you will receive a prepaid FedEx shipping label and packing slip via email. Please insert the packing slip in your return box and affix the shipping label to the outside of the box.
- Drop off your return/exchange at your nearest Fedex location.
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Please allow 5-7 days once the exchange has been received at our warehouse for our team to verify the product(s) exchanged, and to ship out your new product.